Parents Satisfaction Survey – Vecteo Home to School Transport

Southend-on-Sea City Council would like feedback from parents and carers on the quality of the home to school transport service currently being provided. This will help us make sure there is a consistent safe and reliable transport service for your children.

Since Vecteo, a company set up by Southend-on-Sea City Council with London Hire Community Services, took over the operation of home to school transport in September 2021, we have been working closely to make sure the service meets the expectations of our parents and carers. The results from this survey like the one previously, will continue to feed into a bigger piece of work that will shape the existing service and work on how to develop the service going forward.

We are asking you to complete this survey because our records show that you are a parent or carer of a child or young person who uses our home to school transport service. If this is not correct, please let us know and we will update our records.

If your child has only started receiving home to school transport support in September 2022, please also fill in the survey as we are keen to hear the views of those who have experienced the service for the first time this year.

Please email placeconsultations@southend.gov.uk

• if you have any questions about this consultation
• if you need any assistance in completing the survey
• if you would like to receive an alternative version of the survey e.g. paper, or to feedback in another way.

To read about how the Council handles your data please visit our Privacy notice: Southend-on-Sea Borough Council Privacy Notice

The consultation closes on Monday 9th January at 5pm.