Overall satisfaction with Southend-on-Sea City Council

Satisfaction with Southend City Council

• More than half (54%) of residents are satisfied with the way Southend City Council runs things, most of which are fairly satisfied (46%). This overall satisfaction measure has improved by +6ppts since 2019.
• However, dissatisfaction has also increased since the 2019 survey, by +5ppts (from 23%), and overall satisfaction is below the June 2021 LGA benchmark (68%).
• By area, satisfaction varies significantly, from 61% among East residents to 47% in West Central.
• Using the ACORN segmentation model, the most satisfied residents are the Affluent Achievers (60%) and Rising Prosperity (61%) group.
• The most dissatisfied are Urban Adversity at 39% dissatisfied, i.e. the least affluent resident group.

Agreement that Southend City Council provides value for money

• Resident opinion is split in terms of whether Southend City Council offers value for money, with 33% agreeing that it does and 35% disagreeing.
• Compared to the 2019 Residents’ Perception Survey, agreement that the Council provides value for money has increased +6ppts (from 27%).
• However, disagreement has also increased +5ppts (from 30%), and agreement of value for money remains lower than the LGA benchmark (49%).
• Those that agree the Council offers value for money are more likely to be over-65s (46%), those not working (43%), and homeowners (35%).