Caring Well Strategy Consultation 2022-2027

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Two hands being heldA carer is anyone, including children and adults, who looks after a family member, partner or friend who would struggle to cope without their support. This could be because of illness, frailty, disability, a mental health problem or an addiction. The care they provide is unpaid.


In early 2021, two carer community panels were formed: an adult carer panel and a young carer panel. Over six weeks, we discussed the challenges and positives of being a carer in Southend-on-Sea. From these discussions, we developed eight priorities for the next five years. 

Our Priorities

  • Identifying, respecting and valuing carers
  • Information and support
  • Carer’s voice, knowledge and understanding
  • Assessing carers needs
  • Maintaining balance
  • Helping carers stay in, enter or return to work, education or training
  • Prepared for changes
  • Integration and partnership


These priorities have also been reviewed against the Southend-on-Sea Family Carers Survey 2020 and the National Institute for Health and Care Excellent (NICE) Guidelines and Quality Standards for supporting adult carers to ensure the priorities reflected the wider views and experiences of  carers in Southend-on-Sea, as well as wider evidence and research. 


If you have any questions please email: SocialCareCoProduction@Southend.gov.uk (External)

To read about how the Council handles your data please visit our Privacy notice: Southend-on-Sea Borough Council Privacy Notice(External link)(External link).

Update on progress.


What people told us was important to them:

Priorities for action from what we have heard:


What good will look like by 2027:



Next steps:

  • To be recognised but acknowledged that everyone is different, and some will not want to be labelled as ‘carer’.

  • To be able to access the information, advice, and guidance they needed, and that information it was clear.

  • To feel listened to and part of the conversations with health and Care.

  • To retain a sense of self and able to do the things they used to do.

  • That breaks are available, and they feel comfortable taking time away confident that replacement care is good quality.

  • To feel less tired, less stressed.

  • That (if in work) employers, training and education understand more around their situation and needs.

  • Are prepared for changes in their caring role when they happen.

  • Want to understand the health and social care system and its joint up and easy to navigate

  • Identifying, respect & valuing carers
  • Information and Support
  • Carers, knowledge & understanding
  • Assessing carers needs
  • Maintaining Balance
    1. Connecting with communities
    2. Taking a break
    3. Health & Wellbeing
  • Helping carers stay in, enter, or return to work education or training (if appropriate)
  • Prepared for changes
  • Integration & Partnership working to meet people’s needs

  • There is an increase in the number of known carers and the impact of their caring responsibilities is better understood and respected.‌
  • Adult carers sustain their caring role and there are less incidents of carer breakdown.
  • Young carers sustain their caring role where appropriate but can transition to no longer having caring responsibilities well.
  • Carers maintain good health & wellbeing (physically, mentally, and emotionally) alongside their caring role. ‌
  • Carers have time for themselves.
  • Carers are able to participate in work, education, and/or training. ‌
  • Carers feel in control of their finances and have good financial wellbeing. ‌
  • Carers tell us they feel prepared for the future.
  • Develop a standardised process for ongoing engagement and co-production and build on these open discussions.
  • Establish Caring Well steering group to develop and manage action plans, ensuring Health, Social Care, Providers, and Carers are represented.
  • Work to establish a baseline of where we are now to allow us to monitor progress on where we want to get to by 2027.
  • Produce an annual action plan for 2022/23 for Caring Well in Southend.

Two hands being heldA carer is anyone, including children and adults, who looks after a family member, partner or friend who would struggle to cope without their support. This could be because of illness, frailty, disability, a mental health problem or an addiction. The care they provide is unpaid.


In early 2021, two carer community panels were formed: an adult carer panel and a young carer panel. Over six weeks, we discussed the challenges and positives of being a carer in Southend-on-Sea. From these discussions, we developed eight priorities for the next five years. 

Our Priorities

  • Identifying, respecting and valuing carers
  • Information and support
  • Carer’s voice, knowledge and understanding
  • Assessing carers needs
  • Maintaining balance
  • Helping carers stay in, enter or return to work, education or training
  • Prepared for changes
  • Integration and partnership


These priorities have also been reviewed against the Southend-on-Sea Family Carers Survey 2020 and the National Institute for Health and Care Excellent (NICE) Guidelines and Quality Standards for supporting adult carers to ensure the priorities reflected the wider views and experiences of  carers in Southend-on-Sea, as well as wider evidence and research. 


If you have any questions please email: SocialCareCoProduction@Southend.gov.uk (External)

To read about how the Council handles your data please visit our Privacy notice: Southend-on-Sea Borough Council Privacy Notice(External link)(External link).

Update on progress.


What people told us was important to them:

Priorities for action from what we have heard:


What good will look like by 2027:



Next steps:

  • To be recognised but acknowledged that everyone is different, and some will not want to be labelled as ‘carer’.

  • To be able to access the information, advice, and guidance they needed, and that information it was clear.

  • To feel listened to and part of the conversations with health and Care.

  • To retain a sense of self and able to do the things they used to do.

  • That breaks are available, and they feel comfortable taking time away confident that replacement care is good quality.

  • To feel less tired, less stressed.

  • That (if in work) employers, training and education understand more around their situation and needs.

  • Are prepared for changes in their caring role when they happen.

  • Want to understand the health and social care system and its joint up and easy to navigate

  • Identifying, respect & valuing carers
  • Information and Support
  • Carers, knowledge & understanding
  • Assessing carers needs
  • Maintaining Balance
    1. Connecting with communities
    2. Taking a break
    3. Health & Wellbeing
  • Helping carers stay in, enter, or return to work education or training (if appropriate)
  • Prepared for changes
  • Integration & Partnership working to meet people’s needs

  • There is an increase in the number of known carers and the impact of their caring responsibilities is better understood and respected.‌
  • Adult carers sustain their caring role and there are less incidents of carer breakdown.
  • Young carers sustain their caring role where appropriate but can transition to no longer having caring responsibilities well.
  • Carers maintain good health & wellbeing (physically, mentally, and emotionally) alongside their caring role. ‌
  • Carers have time for themselves.
  • Carers are able to participate in work, education, and/or training. ‌
  • Carers feel in control of their finances and have good financial wellbeing. ‌
  • Carers tell us they feel prepared for the future.
  • Develop a standardised process for ongoing engagement and co-production and build on these open discussions.
  • Establish Caring Well steering group to develop and manage action plans, ensuring Health, Social Care, Providers, and Carers are represented.
  • Work to establish a baseline of where we are now to allow us to monitor progress on where we want to get to by 2027.
  • Produce an annual action plan for 2022/23 for Caring Well in Southend.

Page last updated: 14 Mar 2022, 03:36 PM