Everyone Health as a Good Neighbour

Everyone Health as a 'Good Neighbour' during COVID 19

What we have done to adapt

With endorsement from the Local Pharmaceutical Committee and SBC, Everyone Health have been the main focal point for co-ordinating the temporary prescription service across Southend. Co-ordination included EH staff, volunteers, pharmacists and GP’s. The majority of the local Everyone Health team were re-deployed to assist SBC by collecting and delivering prescriptions for the Southend CoronaVirus Action line. Our team have delivered over 500 prescriptions covering 4 localities, with the support of additional re-deployed SBC staff.
The Health Trainer service and Adult weight Management classes/one to ones have continued as normal only difference being that they are now virtual.This has included Live video calls, phone calls and prerecorded classes. We run weekly Coffee and Catch sessions that are Live on Facebook to encourage everyone to connect by sharing their concerns and sharing solutions over a virtual cuppa.
Referrals for both Health Trainers and the Adult Weight Management programme are still being taken.

Recognition and Appreciation

Local Pharmacist have acknowledged our efforts and thanked us for assisting in delivering prescriptions they normally would have had to deliver. Due to the influx in prescription requests they were inundated with prescscription requests. Another local Pharmacist called EH Southend Service Manger to express his gratitude at how helpful and professional staff were when collecting prescriptions. This is what the Pharmacy manager had to say to Everyone Healths service manager:

"I just wanted to tell you how much we appreciate your help. At the moment our delivery slots are full, so its difficult to fullfil all of our prescription deliveries. We are so grateful for the support. Your team has been a pleasure to work with. Keep up the good work."