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Your Social Care Experience Feedback

1.  

Please tick this box if this form is being completed on behalf of the addressed person

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A reference number has been included at the bottom of each page that will only be used to contact you if your answers lead us to be very concerned about your safety, wellbeing or if you would like to be involved in a forum for people with lived experience. These are the ONLY circumstances under which this reference number will be used to identify you.
3.  

Did you feel you were fully involved in the discussions and decisions about the advice and/or support we provided?

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4.  

Was your social worker/occupational therapist/sensory/social care practitioner polite and did they treat you with respect?

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5.  

Did we listen to you and find out what is important to you?

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6.  

Were you able to speak to your worker in a timely manner?

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7.  

Did the worker talk to the people important to you, like a loved one, family member or friend, to make sure you were offered the right advice and/or support?

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8.  

Did you receive copies of your assessment/review/assessment summary and Care and Support plan (if applicable?) 

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9.  

Did the worker provide you with good advice and information where appropriate?

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10.  

Was the information and advice you received helpful?

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11.  

Do you feel our support has had a positive impact on you?

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12.  

 Do you feel more in control and independent?

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13.  

Did we meet your religious/faith, cultural, race, sex (gender), sexual orientation, Martial/civil partnership or maternity related needs?

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14.  

Southend City Council values resident involvement when designing and improving our services. If you would like to be involved in any forums for people with lived experience, please tick all the topics that interest you.

15.  

Please tick here if you've said no to any of the above and would like to speak to someone.

Thank you for your feedback